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YOu receive far more than just a robot with us.
Our premium services are purposefully designed to support businesses, research institutions, and private innovators with a level of reliability and sophistication that matches the technology itself.
Through our premium offering, we partner with you from initial consultation to successful deployment—providing expert guidance, personalized support, and a trusted presence at every stage of your journey.
Premium Service
Premium Services for Our Robotics Customers
Personal Expert Consultation
Our premium clients receive direct access to our robotics specialists.
We provide personalized consultation on:
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Selecting the right robot for your needs
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Use cases, deployment scenarios, and workflows
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Long‑term future‑proofing and upgrade strategies
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Safety concepts, system integration, and compliance
We take the time to listen.
We understand your project.
And we deliver the best solution—guaranteed.
If you want, I can also:
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Make it more technical for research and industrial customers
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Adapt it to a luxury / executive tone
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Shorten it for landing pages or sales sections
Just tell me where it will be used.
Customized Setup & Configuration
Your robot can be fully customized and configured before delivery, upon request:
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Hardware and device configuration
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Complete software setup
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Optimization of factory settings
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Comprehensive functional and safety checks
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Performance tuning tailored to your specific use case
The result is a robot that performs flawlessly from day one—ready to deliver value the moment it arrives.
Premium Support & Priority Helpdesk
As a premium client, you are never on your own. You benefit from:
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Priority response times
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A dedicated personal contact
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Fast and effective issue resolution
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Support via video call, WhatsApp, or secure remote access
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Extended service hours
Your project keeps moving—we make sure it stays that way.
Exclusive Training & Workshops
Our exclusive training sessions and workshops are designed to ensure you and your team unlock the full potential of your robotic system.
We offer:
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Customized training programs tailored to your use case and skill level
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Hands‑on workshops led by experienced robotics specialists
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Operator, developer, and safety training modules
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Best‑practice guidance for real‑world applications and workflows
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On‑site, remote, or hybrid training formats
Our goal is not just to train—but to empower.
You gain expertise, confidence, and long‑term operational excellence.
Future Updates & Feature Enhancements
Robotics evolves at a rapid pace. As a premium client, you benefit from:
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Early access to new features and capabilities
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Continuous software updates
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Exclusive insights into upcoming roadmaps and developments
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Priority access to pre‑orders for new robot models
You don’t just keep up—you stay one step ahead.
Presentation & Demonstration Support
If you plan to present your robot, we support you every step of the way:
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Preparation and system setup
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On‑site or remote presentation support
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Technical management during the event
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Run‑of‑show planning and coordination
RobotHeroes Premium‑Service (Kostenpflichtig)
Damit du deinen Roboter sicher, zuverlässig und ohne teure externe Techniker betreiben kannst.
Der Betrieb eines humanoiden oder autonomen Roboters ist komplex. Ohne professionellen Support entstehen schnell hohe Kosten — denn Roboter‑Techniker, Programmierer oder Notfall‑Einsätze sind am Markt extrem teuer.
Hier zeigt sich der Wert unseres kostenpflichtigen Service-Pakets besonders deutlich.
Warum dieser Service notwendig ist
Ohne Service bist du bei Softwarefehlern, Abstürzen oder Programmierproblemen auf dich selbst gestellt.
Das würde extern kosten:
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Remote‑Engineering: 60–100 €/h [bafmin.com]
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Roboter‑Techniker (Freelancer): 50–70 €/h [de.linkedin.com]
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Robotics‑Programmierer (Freelancer): 80–120 €/h [bafmin.com]
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Vor‑Ort‑Tageseinsatz: 500–900 € pro Tag [de.linkedin.com]
Ein einziger Ausfall kann dich hunderte bis tausende Euro kosten.
Mit unserem Service erhältst du planbare und faire Kosten, statt Überraschungsrechnungen.
Was unser Premium‑Service beinhaltet
1. Technischer Support (Telefon & Remote)
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Soforthilfe bei Systemfehlern
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Live‑Diagnose via Fernwartung
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Unterstützung bei Updates & Konfiguration
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Fehlerbehebung ohne Vor‑Ort‑Kosten
2. Roboter‑Techniker (Remote & Vor‑Ort)
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Analyse mechanischer & elektrischer Probleme
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Austausch & Instandsetzung von Komponenten
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Vor‑Ort‑Service bei komplexeren Störungen
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Professioneller Hardwarecheck
3. Roboter‑Programmierung & Software‑Optimierung
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Erstellung von Bewegungsabläufen
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KI‑Skill‑Anpassungen
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Optimierung der Robotersteuerung
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Integration neuer Funktionen
(Externe Robotics‑Programmierer kosten 80–120 €/h — du sparst massiv.) [bafmin.com]
4. Schulung & Einweisung für dein Team
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sichere Bedienung
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Wartung & Fehlersuche
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Best Practices in der Praxis
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digitale Schulungsmaterialien
(Externe technische Trainer kosten 80–120 €/h.) [bafmin.com]
5. Ersatzteile & Reparaturbegleitung
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Beratung zu Ersatzteilen
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Funktionsprüfung nach Austausch
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Begleitung bei Reparaturprozessen
6. Notfall‑Support & Priorität
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schnelle Reaktionszeit
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priorisierte Techniker & Entwickler
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Sofortanalyse bei kritischen Ausfällen
Unsere Service‑Pakete
S – Basic Service
39 € / Monat oder 390 € / Jahr
✔ Telefon-Support
✔ 1 Stunde Remote‑Support pro Monat
✔ Fehleranalyse
✔ Update-Empfehlungen
M – Business Service
99 € / Monat oder 990 € / Jahr
✔ alles aus BASIC
✔ 3 Stunden Remote‑Support
✔ schnellere Priorisierung
✔ Rabatt auf Programmierung
L – Premium Service (Beliebtestes Paket)
249 € / Monat oder 2.490 € / Jahr
✔ alles aus BUSINESS
✔ 1 Vor‑Ort‑Techniker-Einsatz pro Jahr
✔ 8 Stunden Programmierung inklusive
✔ Jahres‑Hardwarecheck
✔ Online‑Schulung für dein Team
XL – Enterprise RobotCare
500–2.000 € / Monat
(depends on fleet size & robot quantity)
✔ fester Ansprechpartner
✔ regelmäßige Vor‑Ort‑Einsätze
✔ feste Technikerstunden
✔ individuelle Softwareentwicklung
✔ Monitoring & Wartungsautomatisierung
Warum unser Service nicht kostenlos ist
Robotik erfordert:
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erfahrene Techniker
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hochqualifizierte Programmierer
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Support‑Strukturen
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Bereitschaft & Notfallkapazitäten
Diese Experten kosten am freien Markt:
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Robotics‑Programmierer: 80–120 €/h [bafmin.com]
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Techniker‑Freelancer: 50–70 €/h [de.linkedin.com]
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Vor‑Ort‑Einsätze: 500–900 € / Tag [de.linkedin.com]
Unser Service macht Robotik bezahlbar, sicher und kalkulierbar.
SERVICES
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